préconiser

Par exemple, pour des tâches répétitives réalisées par un agent, mais qui n’apportent aucune valeur, nous allons préconiser une approche d’automatisation, en vue d’améliorer à la fois l’expérience de l’agent et l’expérience client.
For example, if an agent performs repetitive tasks with no real value, we might recommend an automated approach, which improves the experience for both the agent and the customer.
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