you had ordered
Past perfect conjugation of order.

order

The one you had ordered.
C'est celui que vous avez commandé.
Why would you try and stop what you had ordered?
- Pourquoi auriez-vous fait ça ?
We can only offer refunds when the hat you received is: (1) damaged or (2) a different model from what you had ordered.
Nous ne pouvons offrir des remboursements seulement si le chapeau que vous recevez est : (1) endommagé ou (2) d’un modèle different a celui que vous avez commandé.
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