they had encouraged
-avaient encouragé
Past perfect they conjugation of encourage.

encourage

Atrocities were committed by both camps, but it seems to be accepted that the pro-government forces knowingly shelled zones where they had encouraged the civilian population to take refuge.
Des exactions ont été commises dans les deux camps, mais il semble acquis que les forces progouvernementales ont sciemment pilonné des zones où elles avaient encouragé la population civile à aller se réfugier.
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